Not only was I impressed with the completion of the work and how fast it was resolved, I was most impressed at how fast the tech arrived after I made the call. Awesome job! Also, I got a large cookie just for being a great customer. I thought that was awesome. First time I’ve had someone do that in that line of work. What a great idea!
|John deserves higher than a 10. Not only is he prepared, professional and extremely competent, his attitude is remarkable. He is always smiling and you can feel how much he wants the customer to be satisfied with his service. He is a great ambassador to ASI.|
I wanted to reach out to you and express our thanks for the excellent job you and your team did in finding us the perfect multifunction machine for our needs. Everything from the sales process to the equipment installation went very smoothly, and I really appreciated your presence during every step. That really demonstrated to us that you care about our needs beyond just getting us to sign a lease.
|We are on our second Postbase postage machine through ASI. Your Team has always been helpful with new products, finding what is best for our needs and being cognizant of our budget. We sincerely appreciate the help of the sales team when we need supplies. We know ASI will be there for us in the future.|
Thank you so much for your patience and support as we changed out equipment and began our partnership with ASI. As a non-profit every penny counts, and, before our partnership began, we were spending so much money and time worrying about our previous system. Now, since our partnership began, we have a peace of mind with our new product. We are able to reach more kids because of the additional resources, and we are able to be more efficient as a team. That is all due to the quality of product that you have offered us, but, even more so, the level of customer service that has been shown to us by your team at ASI.
|I have been able to work with Kristen P. on several occasions in regards to the postage meters in the company. Kristen is very responsive to the needs of the organization and provides exceptional customer service. Working with people like Kristen makes my job that much easier. I never have to guess as to what she/ASI is doing for the business and know that I will receive a prompt response when I reach out.|
Thank you for your assistance in reviewing our printing and copying needs and assessing the options available to us for maximized business output and improved financial impact. When we installed the Xerox Alta Link Multi-Function Printer (MFP), we not only saved considerably in printer ink costs, but gained in efficiency and better business practice. Additionally, our calls for routine service are met professionally, timely and efficiently. Our supplies are well stocked and our service requests are knowledgeably addressed. We are pleased with the service we receive from ASL
|I have personally had the privilege of working with Kristen P.; she did an outstanding job of merging our accounts, upgrading our equipment while still providing us with a more competitive price and helping our school save in the process.|
Excellent service provided!
|John G. and David A. always go above and beyond to assist, make repairs and explain. We signed a new contract because of them. Now, we are looking to do more business with ASI in the future. They ARE DEFINITELY an ASSET to your team!|
Technicians are very knowledgeable on the machines and are always available to answer any training questions. Your technicians are excellent trainers with lots of patience for new customers. Best customer service available!
|David was very knowledgeable in machinery in the mail industry – I was impressed by his knowledge.|
I have been working with Leanne M. for the past 2 years. It has been a pleasure working with her and getting to know her. We initially had 2 contracts and needed some upgrades to our equipment. Leanne worked with myself and our company to consolidate everything into 1 contract. Both of our offices were able to get new equipment saving the company $60,000 over the leasing term.
The ASI Team has been very attentive to any service requests and has always taken care of our needs. We appreciate everything they do!
|Mario was wonderful and he under promised and over delivered! He let me know what the estimated time would be and he was here quicker than we anticipated. He worked quietly and diligently and was done in about 30 minutes. Very nice and friendly guy! It was an excellent experience.|
After more than 15 years with another company, we decided to make the switch to ASI Business Solutions for our managed print services. We also purchased several pieces of equipment. Leanne M. spent a considerable amount of time working to understand our business and needs. She then worked closely with us to recommend the best possible solutions. We couldn’t be happier. We found their staff a pleasure to work with. From delivery to installation to training, their level of service and follow though has been fantastic!
|I recently began shopping for new copier equipment and after speaking with three companies I decided to go with ASI. Scott and Blake spoke with me extensively about my company’s needs, where we are at, and where I see my company going in the next few years. The ASI team came up with a great equipment and service package that will provide for our current needs and help us expand our business. ASI’s training, support and service team has been great to work with and I look forward to a long relationship with this company.|
ASI does an excellent job in evaluating the needs of their customers and provides competitive pricing. The service department delivers very timely solutions with professional, knowledgeable technicians throughout the term of the lease. We experience very limited down time on our office machines. Ordering supplies is quick and easy.
|We would like to thank you and your team for your services over the past few years. I believe we are on our third Post Base postage machine through ASI. Your team has always been helpful with new products, finding what is best for our needs and being cognizant of our budget. We sincerely appreciate the help of the sales team when we need supplies. With our upcoming office move, we know that ASI will be there for us every step of the way and ensure that we are ready for business on day one!|
I want to thank ASI for your help and support as we changed our equipment and entered a partnership with ASI. It is hard to believe that we are closing in on a year since we made the switch from Pitney Bowes. The Customer Service from all departments at ASI has been far superior. The equipment is faster and the users at the office are very happy with the change.
|Our team would like to sincerely thank you for implementing a training program for the specific team needs of our postage machine and folder/inserter. The instruction provided by David A. and Terry G. during the program will help our team with efficiency and streamlining internal processes within our office. The ASI team has continued to surpass our expectations with your excellent customer service and quality products. We cannot thank you enough for your support and truly value our partnership with you.|
I would like to thank you for assisting us with our postage meter needs. As long-time Pitney Bowes users we appreciated the informative presentation and facility tour which introduced us to ASI and the FP PostBase Pro. The “personal touch” approach at ASI definitely influenced our decision. I would also like to commend John on the equipment installation and training. Everyone involved definitely made it an easy transition.