Award Winning Service Standards

Every year Office Dealer Magazine recognizes select office equipment resellers as Elite Dealers for their outstanding commitment to their customers. ASI is a multi-year Elite Dealer Award recipient.

ASI understands that equipment uptime is vital to your daily operations. As a locally owned and managed office technologies company, ASI has the flexibility to customize service and support programs to meet the specific demands of your business. Our mission is to ensure your office technology, whether a single machine or complex fleet, works successfully keeping your organization running as smoothly and efficiently as possible.

As a result, ASI has implemented a “Proactive Service Model”, using sophisticated computer technology to diagnose and resolve hardware problems timely or to anticipate them before they even occur.

• Proactive Monitoring of Service History for Preventative Maintenance
• Personalized Service Technicians
• Tenured Service Technicians with Extensive Training & Education
• 96% Equipment Uptime
• Extensive Parts Inventory
• ASI Online: A fully automated portal to input Meter Readings, Service Requests & monitor Service Status

And, should questions or problems arise, the ASI Help Desk and award-winning support is a phone call away. We closely monitor and chart the performance of each ASI service technician. They are held accountable to key customer driven performance metrics and providing the right solution. ASI service personnel respect your business and solve the issue with minimal disruption.