| EXCEED: Service Guarantees |
ASI’s commitment to providing better document management solutions goes well beyond the sale. We strive to continually ensure your satisfaction by proactively maintaining your document management systems.
EXCEED, ASI’s extensive service guarantee program, is designed to ensure reliability, flexibility and peace of mind when it comes to your business document management systems. |
Features of the EXCEED Service Program
Total Care Maintenance Program: ASI covers every aspect of your hardware investment, including all mechanical and electrical parts, as well as labor expenses.
Connectivity: An ASI Systems Engineer will dedicate up to 2-hours of support time for each connected ASI system during system installation.
Training: The following training is conducted upon installation of ASI systems:
Hardware Training - ASI provides quality instruction on basic and advanced operations, troubleshooting and maintenance.
Connectivity Training - ASI provides comprehensive instruction for each installed system.
Preventive Maintenance Program: ASI has the software and systems in place to replace consumable parts at or before their expected yields, before problems occur. In addition, manufacturer-certified technicians do a complete inspection of system hardware on each visit.
Uptime Guarantee: In addition to our average service call response time of four hours or less, ASI goes a step further by guaranteeing 96% uptime.* If this uptime target is not met, ASI will credit 20% of your monthly base maintenance fee amount for the following 3 months. *Equipment uptime is calculated by taking normal working hours, 8 am. to 5 pm., Monday through Friday, excluding holidays, less response and repair time for all service calls, and then averaging this figure over a 6-month period of time.
Loaner Guarantee: If your ASI-acquired equipment does not perform to manufacturers' standards or requires further evaluation at the ASI Service Facility, loaner equipment will be provided at no additional charge.
Replacement Warranty: If ASI cannot maintain your ASI-acquired systems in good working order, equipment will be replaced with comparable systems for up to 5 years from installation (3 years for rebuilt systems).
Upgrade and Enhancement Program: As part of our commitment to continuous innovation and the latest technology, ASI allows its customers to upgrade to a similar or higher capacity system upon satisfactorily completing one-half the term of the agreement.
Ongoing Service and Support: ASI provides competitively-priced and timely technical and networking support upon request
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“ASI really understood what we needed. Their process is extremely efficient which saves me time. They absolutely understand our company’s needs and provided outstanding training for all our new equipment.”
- Rhonda Long
Southwest Securities
Senior VP Operations |
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Tel: 972-888-1500
Fax: 972-888-1529
12801 N. Stemmons Freeway,
Suite 710 Dallas, TX 75234-5881 |
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